Are you happy with our KOEL shoes but you have chosen the wrong size, the color is not as you wish or you have another reason to return them?

Please use our Return Portal to ease your Return/Exchange process.

For more questions use our Help Center.

You can find more information about the rights of cancellation and the terms and conditions page at the bottom of our website.



You can cancel or return an order at any time up to 14 days after you received the product.  

Once the products are returned to KOEL you will receive a full refund or an exchange depending on the case you choose. 

Please note we only accept refunds or exchanges for purchases made on our site KOEL.SHOES. 


Return Costs 

In our shop, the refund cost is supported by the customer. This cost will be deducted from your refund. 

There are two options of refund it:

1) Request a pre-paid return label on our return portal

When Choosing " Request a pre-paid Label" the customer will have to pay an extra fee, according to their zone of shipping ( same costs of the shipping )

2) Ship your order at your own expenses 

When Choosing the option " Ship with any carrier" the client has to support the return costs at their own expenses



Do you have any questions or complaints to make about your KOEL Shoes?

Sometimes there might be a quality problem or a small issue, our KOEL Team is happy to help you, please send an email to containing your order number or please see our “Contact Us” page for details on how to get in touch with us.

We take our customer’s feedback very seriously and are always trying to improve. 

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.
You have successfully subscribed!
This email has been registered