Introduction

The following Terms and Conditions apply to all orders placed via our online shop. Our online shop is for consumers only.

Formation of contract

The contract is concluded with Koel Shoes.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

Contract language

The languages available for contract formation is English.

Delivery conditions

Delivery costs are added to the product prices as showed. Delivery charges are explained within individual product offers.

We only dispatch goods in route.

Payment

The following payment methods are basically available in our online shop:

Credit Card

With the submission of the order, you provide your credit card details. After your identification as the legal cardholder, the payment transaction is automatically carried out and charged to your card.

PayPal Express

During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.

Retention of title

The goods shall remain our property until full payment is made.

Damage during delivery

If the goods are delivered with obvious damage due to delivery transportation, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights. With that, you will help us to improve our services and make our own claim against the transportation service.

Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.

For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

Customer service: If you have any questions, please do not hesitate to contact us via email info@koel.shoes or you can find many answers under our Help Center

Online Dispute Resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are not ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.

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