Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us ( Koel Shoes International, lda, Rua Stª Maria 3211, Felgueiras/ Portugal, email@example.com, Phone: +31 0416-851140 ) of your decision to cancel this contract by a formal statement which can be in form of a letter sent by post, fax or e-mail. You may use the attached model cancellation form, but it is not obligatory.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery rather than the standard type delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same options of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or
Koel Shoes International, lda, Rua Stª Maria 3211, Felgueiras/ Portugal
without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to support the direct cost of returning the goods. You are only responsible for any diminished value of the shoes resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.
Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us.)
- To Koel Shoes International, lda, Rua Stª Maria 3211, Felgueiras/ Portugal, firstname.lastname@example.org
- I / We(*) hereby give notice that I /We(*) cancel my/our (*) contract of sale of the following goods (*)/for the supply of the following service(*)
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this for is notified on paper)
(*) Delete as appropriate
Deviating from the cancellation policy mentioned above please use the return portal to cancel your order.
More informations can be found shipping and returns pages.