Impressum

Dear Customer,

In order to support you in exercising your right to file a complaint with an official, third-party and impartial entity, and as provided for in Law No. 144/2015 of September 8, we have gathered some information that may assist you in this process.

If you are not satisfied with the solution presented by our company in relation to a dispute, you may contact one of the Alternative Dispute Resolution (ADR) entities listed below, whose contact details we provide:

1. CNIACC – National Center for Consumer Conflict Information and Arbitration
   Tel.: +351 213 847 484
   E-mail: cniacc@unl.pt
2. CIMAAL – Information, Mediation and Arbitration Center for Consumer Conflicts of the Algarve
   Tel.: +351 289 823 135
   E-mail: cimaal@mail.telepac.pt
3. Consumer Conflict Arbitration Center of the District of Coimbra
   Tel.: +351 239 821 690 / 289
   E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
   Tel.: +351 218 807 000 / 218 807 030
   E-mail: juridico@centroarbitragemlisboa.pt
   director@centroarbitragemlisboa.pt
5. Consumer Information and Arbitration Center of Porto
   Tel.: +351 225 508 349 / 225 029 791
   E-mail: cicap@mail.telepac.pt
6. Consumer Conflict Arbitration Center of Vale do Ave / Arbitral Court
   Tel.: +351 253 422 410
   E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Court)
   Tel.: +351 253 617 604
   E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
   Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
   E-mail: centroarbitragem.sras@gov-madeira.pt

Alternatively, you may consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.

TRANSLATE with x

English

Arabic	Hebrew	Polish
Bulgarian	Hindi	Portuguese
Catalan	Hmong Daw	Romanian
Chinese Simplified	Hungarian	Russian
Chinese Traditional	Indonesian	Slovak
Czech	Italian	Slovenian
Danish	Japanese	Spanish
Dutch	Klingon	Swedish
English	Korean	Thai
Estonian	Latvian	Turkish
Finnish	Lithuanian	Ukrainian
French	Malay	Urdu
German	Maltese	Vietnamese
Greek	Norwegian	Welsh
Haitian Creole	Persian

// <![CDATA[ var LanguageMenu; var LanguageMenu_keys=["ar","bg","ca","zh-CHS","zh-CHT","cs","da","nl","en","et","fi","fr","de","el","ht","he","hi","mww","hu","id","it","ja","tlh","ko","lv","lt","ms","mt","no","fa","pl","pt","ro","ru","sk","sl","es","sv","th","tr","uk","ur","vi","cy"]; var LanguageMenu_values=["Arabic","Bulgarian","Catalan","Chinese Simplified","Chinese Traditional","Czech","Danish","Dutch","English","Estonian","Finnish","French","German","Greek","Haitian Creole","Hebrew","Hindi","Hmong Daw","Hungarian","Indonesian","Italian","Japanese","Klingon","Korean","Latvian","Lithuanian","Malay","Maltese","Norwegian","Persian","Polish","Portuguese","Romanian","Russian","Slovak","Slovenian","Spanish","Swedish","Thai","Turkish","Ukrainian","Urdu","Vietnamese","Welsh"]; var LanguageMenu_callback=function(){ }; var LanguageMenu_popupid='__LanguageMenu_popup'; // ]]>

TRANSLATE with

COPY THE URL BELOW

Back

EMBED THE SNIPPET BELOW IN YOUR SITE

Enable collaborative features and customize widget: Bing Webmaster Portal

Back

// <![CDATA[ var intervalId = setInterval(function () { if (MtPopUpList) { LanguageMenu = new MtPopUpList(); var langMenu = document.getElementById(LanguageMenu_popupid); var origLangDiv = document.createElement("div"); origLangDiv.id = "OriginalLanguageDiv"; origLangDiv.innerHTML = "<span id='OriginalTextSpan'>ORIGINAL: </span><span id='OriginalLanguageSpan'></span>"; langMenu.appendChild(origLangDiv); LanguageMenu.Init('LanguageMenu', LanguageMenu_keys, LanguageMenu_values, LanguageMenu_callback, LanguageMenu_popupid); window["LanguageMenu"] = LanguageMenu; clearInterval(intervalId); } }, 1); // ]]>