Are you happy with our KOEL shoes but you have chosen the wrong size, the color is not as you wish or you have another reason to return?

Please use our Return Portal to ease your Return/Exchange process.

For more questions use our Help Center.

You can find more information about the rights of cancellation and the general terms and conditions at the bottom of our website.

Return Costs 

When Choosing the option " Ship with any carrier" the client has to support the return costs at their own expenses

When Choosing " Request a pre-paid Label" the customer will have to pay an extra fee, according to their zone of shipping ( same costs of the shipping )

Complains 

Do you have any question or complain to make on your KOEL Shoes ?

Sometimes there might be a quality problem or a small issue, our KOEL Team is happy to help you, please send an email to info@koel.shoes containing your oder number.

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